Assisted Operation consists of a specialized technical monitoring service designed to support the start-up of systems and infrastructures deployed in engineering projects.
This service aims to ensure that the systems delivered after the implementation and commissioning phase enter operation properly, allowing technical monitoring of the deployed solution’s performance and support to the teams responsible for system operation.
During the assisted operation period, activities are carried out including technical monitoring of operations, guidance to operational teams, and verification of system behavior in real operating environments.
The work performed at this stage allows for the identification of any necessary adjustments, supports the operational stabilization of the systems, and ensures that the technical and operational parameters defined in the project are being properly applied in the project’s operation.
Objectives
Assisted Operation aims to support the start-up of the deployed systems and infrastructures, ensuring an adequate transition between the implementation phase and the regular operation of the project.
Among the main objectives, the following stand out:
- technically monitor the performance of systems during the start-up of operations;
- support operational teams in the proper use of the deployed platforms and infrastructures;
- identify any technical adjustments required for the proper functioning of the systems;
- verify the operational behavior of the deployed solution under real operating conditions;
- contribute to the operational stabilization of the systems following implementation.
Carrying out assisted operation helps reduce operational risks and ensure greater reliability at the start of the project’s operation.
Scope of Work
The Assisted Operation service encompasses the technical monitoring of the operation of implemented systems during the initial operating period of the project.
The scope may include:
- technical monitoring of the operation of systems in service;
- support to the teams responsible for operating the implemented platforms;
- technical guidance on the proper use of systems and equipment;
- verification of the operational performance of implemented systems;
- identification of any adjustments required for operational stabilization;
- monitoring of the integration and operation of systems within the operational environment;
- technical support in the analysis of occurrences observed during initial operation;
- consolidation of technical records related to the operational behavior of the systems.
Activities are carried out in coordination with the teams responsible for the operation of the project.
Deliverables
As a result of the execution of the service, technical records are produced for the purpose of monitoring the operation of systems during the assisted operation period.
Among the main documents produced, the following stand out:
- operational monitoring records of the implemented systems;
- technical reports supporting the initial operation of the project;
- records of technical occurrences observed during the assisted operation period;
- technical recommendations aimed at improving the operation of the systems;
- technical closeout report for the assisted operation phase.
This documentation allows the operational performance of the systems to be recorded and supports the consolidation of the project’s operation.
Contracting Model
Assisted Operation is contracted as a specialized technical service aimed at monitoring the operation of systems and infrastructure following their implementation and commissioning.
This service may be contracted independently or integrated into broader contracts for system implementation, EPC, EPCM, or Owner’s Engineering.
In the public sector, it may be contracted as a technical support service for the initial operation of institutional systems.
In the private sector, contracting typically occurs as part of the transition phase between the implementation of the solution and its regular operation.
Assisted operation engagements help ensure greater operational stability and support the consolidation of the implemented systems’ functioning.
Applicability
Assisted Operation is applicable to projects involving the deployment of technological systems or engineering infrastructures whose commissioning requires specialized technical support during the initial period of operation.
Its application is particularly relevant in projects involving integrated systems, complex technological platforms, or critical infrastructures that require technical support during the transition between deployment and operation.
The delivery of this service contributes to ensuring greater operational stability and to consolidating the proper functioning of the deployed systems.
